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Cloud is a Journey, Not a Station

‘Moving to cloud’ is a phrase that’s often used as though it’s a single step.  For all but the smallest organisations, it is very...
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Pulsant Expands Cloud Storage Offering with INFINIDAT InfiniBox

High Availability and Ease of Management Enables Cloud Service Provider to Benefit from Significant Savings and Meet Stringent SLAs  Pulsant, a leading UK provider of hybrid...
Shows

Technology and the Law Ep 5: SLA

Today at 2.30 we're discussing service level agreements. Yes, it’s time to talk about “as is” service, availability, downtime, outages, service credits. Tune in to hear a lively discussion about how to manage your cloud.
Articles

Is an SLA an insurance policy?

It’s important that every company, especially service providers, regularly review and edit their contract terms and conditions. It sounds like an obvious thing to do, but you’d be surprised how little this is actually done.
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How AI is Transforming Customer Communication Management

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