Tag: KMS

AI in the Contact Centre – Striking a Balance

The ongoing advance of artificial intelligence (AI) represents a real opportunity for organisations to offer enhanced customer service levels without increasing business cost. There...
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How AI is Transforming Customer Communication Management

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A Business Continuity Cheat Sheet

Right, let's be honest. When you hear "business continuity,"...

Challenges of Cloud & Ultima’s Solution to Transform Business

With the way that AWS and Microsoft dominate technology...