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AI in the Contact Centre – Striking a Balance

The ongoing advance of artificial intelligence (AI) represents a real opportunity for organisations to offer enhanced customer service levels without increasing business cost. There...
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5G Will Transform User Experience But It Is Not The ‘Silver Bullet’ For All Businesses

From greater automation to seamless connectivity, the 5G rollout is being heralded as the game changer that will make truly connected workspaces and workforces...
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Multi-cloud, Fog, Edge & Hybrid Computing – What’s the Difference?

The cloud has become a key component in the successful running of many modern businesses, making it possible for companies to transfer some of...
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The Six-Key Metrics of a Successful SaaS Business

Transitioning to a SaaS business model can create huge value for your business, but success depends on addressing six key criteria, says Lyceum Capital...
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CMMS vs ERP | Asset Management Dilemma

Enterprises that are seeking to optimize their core operations often run into a dilemma on how to exactly manage their considerable assets. Is using...
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Industry 4.0 | Cloud technology within Manufacturing

In today's E-commerce driven market, manufacturers are under increased pressure to respond to Industry 4.0 and work towards digitising their supply chains. More and...
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How AI is Transforming Customer Communication Management

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A Business Continuity Cheat Sheet

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Challenges of Cloud & Ultima’s Solution to Transform Business

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How AI is Transforming Customer Communication Management

LLM 0
Business communication has evolved over the years. Today, it's...

Investment Opportunities for Startups and Technologies in AI 

GenAI 0
Although artificial intelligence developed from niche technology has become...

Four Surprising Lessons I’ve Learned Leading Tech Teams

LLM 0
Techies. Geeks. Boffins. Whatever your organisation calls its IT...

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