Customers have so much choice of products and providers. It's easier than ever to change supplier if expectations aren't met. It is vital to delight customers, anticipate requirements and issues they may have. But how can organisations deliver first-class customer service? The answer lies in augmented intelligence.
The idea of uprooting entire sustainability initiatives that took years to formulate and deploy is unsettling for businesses but, in truth, it doesn’t have to be so revolutionary.
This combination can drive a business’s data culture and provide a structured approach for businesses to benefit from data intelligence across their operations, with only a few clicks.
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