Tag: customer service

Automation vs Emotion: Are people still important in customer experience roles?

In the past few weeks, investment in digital transformation and technology processes has accelerated to keep pace with changing demands and to meet healthcare...
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How AI is Transforming Customer Communication Management

Business communication has evolved over the years. Today, it's...

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Although artificial intelligence developed from niche technology has become...

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Techies. Geeks. Boffins. Whatever your organisation calls its IT...

A Business Continuity Cheat Sheet

Right, let's be honest. When you hear "business continuity,"...

Challenges of Cloud & Ultima’s Solution to Transform Business

With the way that AWS and Microsoft dominate technology...