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Harness the Power of Hyper-contextual Advertising

https://vimeo.com/714026212/bb9318717b While contextual data is often used by marketers and advertisers to provide a better experience for their customers, it's also the key to a...
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How Social Media Can Improve Customer Retention Ratio

Today, whether you are running a well-established business or want to launch a venture, you can not imagine your business without social media. Social...
Articles

Automation vs Emotion: Are people still important in customer experience roles?

In the past few weeks, investment in digital transformation and technology processes has accelerated to keep pace with changing demands and to meet healthcare...
Articles

Customer success is critical to growth in the digital era

Any enterprise worth its salt will purport to be customer-centric. Yet, what this actually means in practice can be a pale imitation of the...
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Managing cloud migration and the end-user experience

The traditional role of the managed services provider (MSP) has, up until recently, been clearly defined—helping enterprise customers with issues around pre-installed software, internal...
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The power and promise of AI in the coming year and beyond

In 2018, I posited that artificial intelligence (AI) would become widespread, seeping into our everyday lives. Now, in 2019, we’re starting to see this...
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Securing Benefits Administration to Protect Your Business Data

Technology 0
Managing sensitive company information is a growing challenge. Multiple...

Which Cloud Type Suits You – Public, Private, Hybrid?

Technology 0
Valuable lessons have been learnt about cloud deployments over...

A Business Continuity Cheat Sheet

Technology 0
Right, let's be honest. When you hear "business continuity,"...

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