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Could Cloud make AI accessible for all?

Cathal McGloin, CEO of customer service technology start-up, ServisBOT (www.servisbot.com) explains why the combination of serverless computing, ubiquitous mobile use and the open sourcing...
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Automation | Customer contact for the AI age

Artificial intelligence (AI) and automation continue to create immense opportunities for UK businesses. However, scepticism still persists around their ability to truly engage with...
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How and why AI will evolve in 2018

2017 will come to be known as the year artificial intelligence (AI) took off. While the science isn’t new — at FICO, for instance,...
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Use Chatbots Realistically Or Risk Turning Off Your Customers

VoiceSage’s Matt Weil argues that naive AI coverage harms our appreciation of what this useful technology can actually do In the summer, a story gripped...
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Bots: the good, the bad and the ugly

  Chatbots are over fifty years old, but the technology is still evolving. Despite recent advancements, the history of chatbots hasn’t been all plain sailing....
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Telcos Need to Adapt Quickly to Deliver Omnichannel

Almost every five years we see a significant evolution in technology lifecycles. In 2000, we saw IP-based communications (mostly desktop) go mainstream in the...
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How AI is Transforming Customer Communication Management

LLM 0
Business communication has evolved over the years. Today, it's...

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Although artificial intelligence developed from niche technology has become...

Four Surprising Lessons I’ve Learned Leading Tech Teams

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