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Workforce Optimisation in the customer engagement centre: The future is in the cloud

Workforce optimisation (WFO) is an industry strategy that enhances contact centre resources to promote customer experience, while also boosting operational efficiency. Mainly used by customer...
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The future of business systems

Technology moves at an astonishing rate. We need only look back 10 years to recognise the impact of technological advances on the way that...
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Security – Let’s talk AI – Alert Logic – Oliver Pinson-Roxburgh

Compare the Cloud interviews Oliver Pinson-Roxburgh, Director for solution and architecture team at Alert Logic. Oliver talks about what does Artificial Intelligence mean to...
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Computer Vision – Let’s talk AI – Calipsa’s Mohammad Rashid

Compare the Cloud interviews Mohammad Rashid, Co-founder & CEO of Calipsa. Mohammad speaks about how Calipsa is an AI company that builds software to...
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Provide Insights and Automating Processes – Let’s talk AI – Sidetrade’s Jean-Cyril Schütterlé

Compare the Cloud interviews Jean-Cyril Schütterlé, SVP, Head of Product Management and Co-Innovation S/4HANA of Sidetrade. Jean-Cyril talks about the types of AI Sidetrade...
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Moving to the Cloud: Multiple Benefits for Business

A hosted cloud solution (a software solution that is simply hosted on a cloud platform, rather than traditional servers) is different from a native...
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How AI is Transforming Customer Communication Management

LLM 0
Business communication has evolved over the years. Today, it's...

Investment Opportunities for Startups and Technologies in AI 

GenAI 0
Although artificial intelligence developed from niche technology has become...

Four Surprising Lessons I’ve Learned Leading Tech Teams

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Techies. Geeks. Boffins. Whatever your organisation calls its IT...

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