Tag: automation

In an age of automation, don’t write off people just yet 

If you believe the hype, then the UK’s 376,000 contact centre and customer service workers will soon be out of a job. According to the...
spot_imgspot_img

Popular articles

How AI is Transforming Customer Communication Management

Business communication has evolved over the years. Today, it's...

Investment Opportunities for Startups and Technologies in AI 

Although artificial intelligence developed from niche technology has become...

Four Surprising Lessons I’ve Learned Leading Tech Teams

Techies. Geeks. Boffins. Whatever your organisation calls its IT...

A Business Continuity Cheat Sheet

Right, let's be honest. When you hear "business continuity,"...

Challenges of Cloud & Ultima’s Solution to Transform Business

With the way that AWS and Microsoft dominate technology...