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Niamh Reed

Niamh Reed works in content creation at Parker Software, a leading UK software house that offers live chat software and business process automation to businesses worldwide. She spends most of her time writing articles spanning topics such as, emerging technology, customer service and user experience. During her down time, she writes fiction, plays the violin, and hip-throws people twice her size in jiu-jitsu.

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CaSaaStrophe | Communication during a crisis

CaSaaStrophe (noun): a sudden software service failure causing widespread...
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Front Page

Technophobia, artificial intelligence, and the UK economy

Technophobia - The idea that artificial intelligence (AI) will...
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Articles

CaSaaStrophe | Communication during a crisis

CaSaaStrophe (noun): a sudden software service failure causing widespread damage. When caSaaStrophe strikes, you need to act fast. The way you handle customer communication...
Front Page

Technophobia, artificial intelligence, and the UK economy

Technophobia - The idea that artificial intelligence (AI) will become evil and take control. It has been embedded in pop culture for decades. From...

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How AI is Transforming Customer Communication Management

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Business communication has evolved over the years. Today, it's...

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