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Matt Hooper

Matt has more than 20 years of experience in software and technology that impact customer experience, working in the UK, US and Australia from start-ups to mid-cap and corporate's including HP, Orange Business, BT and Parametric Technology. He is recognised in the industry as a leading authority on utilising mobile and digital channels in customer experience strategy.  

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Telcos Need to Adapt Quickly to Deliver Omnichannel

Almost every five years we see a significant evolution...
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Front Page

Telcos Need to Adapt Quickly to Deliver Omnichannel

Almost every five years we see a significant evolution in technology lifecycles. In 2000, we saw IP-based communications (mostly desktop) go mainstream in the...

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How AI is Transforming Customer Communication Management

LLM 0
Business communication has evolved over the years. Today, it's...

Investment Opportunities for Startups and Technologies in AI 

GenAI 0
Although artificial intelligence developed from niche technology has become...

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Techies. Geeks. Boffins. Whatever your organisation calls its IT...

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