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David Morton

David Morton, chief revenue and customer officer at HGS UK

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AI Limits in Customer Service: The Need for Human Agents

Relying on generative AI tools alone to take sole responsibility for customer support will provide an experience for individuals that lacks empathy, understanding and human interaction.
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Articles

AI Limits in Customer Service: The Need for Human Agents

Relying on generative AI tools alone to take sole responsibility for customer support will provide an experience for individuals that lacks empathy, understanding and human interaction.

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A Business Continuity Cheat Sheet

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How AI is Transforming Customer Communication Management

LLM 0
Business communication has evolved over the years. Today, it's...

Investment Opportunities for Startups and Technologies in AI 

GenAI 0
Although artificial intelligence developed from niche technology has become...

Four Surprising Lessons I’ve Learned Leading Tech Teams

LLM 0
Techies. Geeks. Boffins. Whatever your organisation calls its IT...

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