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David Morton

David Morton, chief revenue and customer officer at HGS UK

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AI Limits in Customer Service: The Need for Human Agents

Relying on generative AI tools alone to take sole responsibility for customer support will provide an experience for individuals that lacks empathy, understanding and human interaction.
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Articles

AI Limits in Customer Service: The Need for Human Agents

Relying on generative AI tools alone to take sole responsibility for customer support will provide an experience for individuals that lacks empathy, understanding and human interaction.

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Driving the Future of Connectivity with Data Centres

Cloud 0
As an astonishing matter of fact, there are 5.3 billion people...

Hybrid Cloud – Mix and Management

Multicloud 0
Most organisations, whether they realise it or not, are...

Willow’s Breakthroughs in Quantum Stability

Quantum Computing 0
The Start of a New Era Have you heard the...

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