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David Morton

David Morton, chief revenue and customer officer at HGS UK

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AI Limits in Customer Service: The Need for Human Agents

Relying on generative AI tools alone to take sole responsibility for customer support will provide an experience for individuals that lacks empathy, understanding and human interaction.
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Articles

AI Limits in Customer Service: The Need for Human Agents

Relying on generative AI tools alone to take sole responsibility for customer support will provide an experience for individuals that lacks empathy, understanding and human interaction.

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AWS Braket Unlocks Quantum Computing

Quantum Computing 0
The present and future of computing are very intriguing....

Business Needs AI Now More Than Ever

LLM 0
No, AI in the workplace wasn’t just a ‘flash...

Three Cloud Challenges Leaders Can Learn for AI

Technology 0
The launch of Amazon Web Services (AWS) in 2006...

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