Kira Makagon

RingCentral's EVP of Innovation

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The power and promise of AI in the coming year and beyond

In 2018, I posited that artificial intelligence (AI) would...

The power and promise of AI in the coming year and beyond

In 2018, I posited that artificial intelligence (AI) would become widespread, seeping into our everyday lives. Now, in 2019, we’re starting to see this...

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How AI is Transforming Customer Communication Management

Business communication has evolved over the years. Today, it's...

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Although artificial intelligence developed from niche technology has become...

Four Surprising Lessons I’ve Learned Leading Tech Teams

Techies. Geeks. Boffins. Whatever your organisation calls its IT...

A Business Continuity Cheat Sheet

Right, let's be honest. When you hear "business continuity,"...

Challenges of Cloud & Ultima’s Solution to Transform Business

With the way that AWS and Microsoft dominate technology...