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Five Things UK Manufacturers Got Wrong When They First Tried AI on the Production Line
What the NCSC Actually Says About Using ChatGPT and Copilot With Sensitive Business Data
The Evolution of Agentic Commerce: How Google’s AI Agent is Solving the E-Commerce Friction Gap
You're Already Using AI in Your Business Without Knowing It
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Latest Articles
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Five Things UK Manufacturers Got Wrong When They First Tried AI on the Production Line
UK manufacturing AI adoption sits at 19–26 per cent, well below the national average of 35 per cent. This article examines the five recurring mistakes — perpetual piloting, dirty data, over-scoped rollouts, oversized models, and ignoring the shop floor — that explain why 42 per cent of UK firms scrapped their AI projects in 2025. It includes real failure statistics, a mistakes-and-fixes reference table, cost comparisons, and a practical checklist for getting it right on the second attempt.
What the NCSC Actually Says About Using ChatGPT and Copilot With Sensitive Business Data
The NCSC published clear guidance on large language models and sensitive data, but the majority of UK businesses have either over-reacted with blanket bans or under-reacted by ignoring the risks entirely. This article walks through what the NCSC actually said — including that prompt injection may never be fully fixed, that queries are visible to service providers, and that data classification is the real starting point — and debunks six myths that keep circulating. It compares ChatGPT Enterprise, ChatGPT Business, and Microsoft 365 Copilot on data residency, training opt-outs, and UK data processing, and provides a practical eight-point checklist for getting your AI data policy right.
How to Automate Customer Support With AI for a UK E-Commerce Business Using Freshdesk or Zendesk
Two thirds of UK online shoppers expect a response within two hours, and 65 per cent of e-commerce support queries can be resolved without a human agent. This article compares Freshdesk Freddy AI, Zendesk AI agents, and Intercom Fin on pricing, resolution models, and UK compliance. It walks through the Consumer Rights Act 2015 requirements for AI-assisted support, explains the difference between per-resolution and per-agent pricing, and provides a ten-point checklist for getting your first AI support agent live without breaching UK consumer law.
What I Wish I’d Known Before Migrating from Sage 200 to Cloud ERP
A practical, experience-based guide for UK mid-market finance directors considering a move from Sage 200 to cloud ERP. Covers hidden costs, realistic timelines, platform comparison, change management, and a pre-migration checklist.
Getting Microsoft 365 Copilot Working for a 20-Person UK Company Without an Enterprise Agreement
A step-by-step guide to deploying Microsoft 365 Copilot Business for UK SMBs under 300 users, covering licence requirements, GBP pricing, data governance, and the July 2026 price changes.
ChatGPT Business vs Microsoft 365 Copilot for a UK Accountancy Practice Running Xero and Making Tax Digital
ChatGPT Business (formerly Team) and Microsoft 365 Copilot both cost roughly £20 per user per month, but they solve different problems for a UK accountancy practice running Xero. Copilot lives inside Excel, Word and Outlook — the tools accountants already use daily — while ChatGPT is a standalone environment better suited to research, drafting and ad-hoc analysis. Neither connects natively to Xero. For Making Tax Digital compliance, the real AI lift comes from Xero itself: its JAX superagent now auto-reconciles bank lines and extracts invoice data natively. This piece compares both tools head-to-head across the workflows that matter to a 10-person UK practice approaching the April 2026 MTD deadline.
AI Tools for UK Recruitment Agencies Zoho Recruit vs Bullhorn vs HubSpot and the ICO Rules You Cannot Ignore
The Data (Use and Access) Act 2025 came into force on 5 February 2026, changing the rules on automated decision-making in recruitment. UK agencies can now use AI screening tools under legitimate interests — but only with proper safeguards: transparency, meaningful human review and the right for candidates to contest decisions. This piece compares Zoho Recruit, Bullhorn and HubSpot across the AI features that matter to a 5-recruiter UK agency, maps each feature against the ICO's six compliance requirements, and gives a straight answer on which tool fits which type of agency without tripping over Article 22.
How to Build a RAG Chatbot on Azure UK South Using Your Own Company Documents Without a Data Science Team
Retrieval-augmented generation lets a chatbot answer questions using your own company documents rather than general internet knowledge. Azure now makes this buildable in a day, with all data staying in the UK South region. This guide walks through the three Azure services you need — Azure AI Search for retrieval, Azure OpenAI Service for the language model, and Azure AI Foundry as the orchestration layer — from a Basic-tier pilot costing around £120 per month to a production deployment handling thousands of daily queries. No Python scripting is required for the initial build: Foundry's guided 'On Your Data' experience handles indexing, chunking and prompt configuration through a browser interface. The article covers architecture options, realistic cost breakdowns for 50-person and 200-person organisations, failure modes worth planning for, and a 12-point checklist to run before going live.
Expert Opinions
Perspectives and commentary from industry thought leaders
The Evolution of Agentic Commerce: How Google’s AI Agent is Solving the E-Commerce Friction Gap
In the modern digital landscape, online shopping has reached a paradox. While we have more choices than ever before, the consumer experience has become increasingly fragmented.
You're Already Using AI in Your Business Without Knowing It
Are MSPs Being Left Behind by AI?
While the tech world races ahead with AI, managed service providers are stuck in limbo. Vendors promise the moon, clients ask questions MSPs can't answer, and the gap keeps growing. Here's what's really happening and what partners can do about it.
IBM Says 2026 Is the Year Quantum Computing Finally Beats Classical. I Think They're Right.
IBM has staked its roadmap on delivering quantum advantage by end of 2026. The UK government has committed £670 million. After two decades of filming tech announcements, this one feels different.
Europe Thinks It Lost the Internet and the UK Is About to Learn Why
Belgium's cyber chief says Europe has lost the internet. The UK government just delayed its AI Bill until spring. These two facts are connected, and not in a good way.
£210 Million for Government Cyber Security. Good. But Let's Talk About What Actually Matters.
The government's new £210 million cyber action plan is a proper investment. But will the guidance be usable by the small businesses who need it most?
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